"Information from LISA helps us push the envelope on automation and scaling, allowing a team of four to manage over 3000 Firefox build and test systems running 15 different operating systems."
Amy Rich, Manager of Release Engineering Operations at Mozilla
"LISA is where professionals share what's hot in designing, building, and maintaining critical systems."
Tom Limoncelli, author, speaker, and system administrator
"LISA is the conference that I send my system administrators to so they can bring the latest tools and techniques back to the rest of the team. Much of our current environment can be traced directly back to LISA."
Cory Lueninghoener, Deputy Group Leader of Production High Performance Computing at Los Alamos National Laboratory
"LISA is where I find direction for evolving the my core professional skills."
LISA '13 Attendee
"LISA is the place where industry best practices and cutting-edge research come together to advance system administration."
Nicole Forsgren Velasquez, Utah State University
"LISA is where professionals share what's hot in designing, building, and maintaining critical systems."
Tom Limoncelli, author, speaker, and system administrator
"I keep coming back for the technical content and the personal networking opportunities. I attend for career development."
LISA '13 Attendee
"LISA is the conference that I send my system administrators to so they can bring the latest tools and techniques back to the rest of the team. Much of our current environment can be traced directly back to LISA."
Cory Lueninghoener, Deputy Group Leader of Production High Performance Computing at Los Alamos National Laboratory
"I use LISA to benchmark the SA activities in my company."
How To Not Get Paged: Managing Oncall to Reduce Outages
LISA: Where systems engineering and operations professionals share real-world knowledge about designing, building, and maintaining the critical systems of our interconnected world.
The LISA conference has long served as the annual vendor-neutral meeting place for the wider system administration community. The LISA14 program recognized the overlap and differences between traditional and modern IT operations and engineering, and developed a highly-curated program around 5 key topics: Systems Engineering, Security, Culture, DevOps, and Monitoring/Metrics. The program included 22 half- and full-day training sessions; 10 workshops; and a conference program consisting of 50 invited talks, panels, refereed paper presentations, and mini-tutorials.
People think of “oncall” as responding to a pager that beeps because of an outage. In this class you will learn how to use oncall as a vehicle to improve system reliability so that you get paged less often.
This talk includes never-before seen material from the new book, “The Practice of Cloud System Administration” by Limoncelli, Chalup, Hogan.
Who should attend:
Anyone with an oncall responsibility (or their manager).
Take back to work:
How to monitor more accurately so you get paged less
How to design an oncall schedule so that it is more fair and less stressful
How to assure preventative work and long-term solutions get done between oncall shifts
How to conduct “Fire Drills” and “Game Day Exercises” to create antifragile systems
How to write a good Post-mortem document that communicates better and prevents future problems
Topics include:
Why your monitoring strategy is broken and how to fix it
Building a more fair oncall schedule
Monitoring to detect outages vs. monitoring to improve reliability
