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Transforming to a Culture of Continuous Improvement
LISA: Where systems engineering and operations professionals share real-world knowledge about designing, building, and maintaining the critical systems of our interconnected world.
The LISA conference has long served as the annual vendor-neutral meeting place for the wider system administration community. The LISA14 program recognized the overlap and differences between traditional and modern IT operations and engineering, and developed a highly-curated program around 5 key topics: Systems Engineering, Security, Culture, DevOps, and Monitoring/Metrics. The program included 22 half- and full-day training sessions; 10 workshops; and a conference program consisting of 50 invited talks, panels, refereed paper presentations, and mini-tutorials.
Courtney Kissler, Vice President of E-Commerce and Store Technologies, Nordstrom
We went from agile transformation to focusing on a leadership development program (which then became an exercise in defining our culture) to a technology strategy story which includes creating a culture of continuous improvement.
Courtney began her career at Nordstrom in 2002 as a security engineer and by 2004 had moved into a leadership role supporting the Direct operations team. After occupying various leadership roles in infrastructure/operations, she moved into roles supporting the Integration Competency Center, Corporate Center delivery teams, and E-commerce program management. In 2012, Courtney assumed her current role supporting program management, delivery and support for the in-store customer mobile app team, innovation lab and continuous improvement.
Open Access Media
USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.
author = {Courtney Kissler},
title = {Transforming to a Culture of Continuous Improvement},
year = {2014},
address = {Seattle, WA},
publisher = {USENIX Association},
month = nov
}
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