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Grand Ballroom D
This tutorial provides guidelines and suggestions to improve the communication and collaboration of sysadmins and directly increase effectiveness when working with senior management.
We will provide you with skills that are associated with senior IT operations staff. The focus is on understanding the gap between IT operations and management and how to bridge that gap to increase respect for IT operations and improve your relationship with management. We will cover identifying your role within the organization, effective communication with upper management, positioning yourself to increase your visibility, and becoming the go-to person/group for IT within your organization. The instructors make this an interactive class by buliding on real situations of attendees, including specific ideas to help address immediate issues.
Technical staff who want or need to work more effectively with senior management.
The ability to position IT operations to be a valuable partner in your organization. Expect to think differently about IT operations and business when you leave the class.
- The divide between management and IT operations
- Challenges that impact IT operations teams
- Ways to change the perception of IT operations in your organization
- The importance of culture
- How DevOps lessons translate to business