Becoming a Gamemaster: Designing {IT} Emergency Operations and Drills

Adele Shakal

Becoming a Gamemaster: Designing IT Emergency Operations and Drills

Adele Shakal, Director, Project & Knowledge Management, Metacloud, Inc.; Formerly Technical Project Manager at USC ITS, ITS Great Shakeout 2011, IT Emergency Operations, and Drill Designer

Abstract:

Bring emergency response and operations, business continuity, disaster recovery, and IT architecture together into practical drill design… and prepare your organization for whatever zombie apocalypse it may face.

Learn key concepts in emergency operations center and incident headquarters design, methods of introducing such concepts to your organization, and a sequence of basic-to-advanced drill designs.

Keeping IT folks engaged in a drill simulation can be very challenging. Become a gamemaster worthy of designing and executing drills on likely emergency scenarios and realistic function failures for your organization.

Hard-hats and D10s not included.

Adele Shakal has nearly two decades of experience in IT project management, business process analysis and design, knowledge management, emergency operations and drill planning, business continuity, service management, UNIX system administration, and web technologies. Her B.S. is in GeoChemistry from California Institute of Technology, and she has presented at CENIC, APRU, and CascadiaIT conferences. She now heads up Project & Knowledge Management at Metacloud, Inc., which provides on-premise, OpenStack-based private clouds as a service.

Adele Shakal, Metacloud, Inc.

Adele Shakal heads up project and knowledge management at Metacloud, Inc., a cloud solutions company providing Private Cloud as a Service based on OpenStack. She has nearly two decades of experience with IT project management, business process analysis and design, knowledge management, emergency operations and drill planning, business continuity, service management, system administration, and Web technologies. She has been a presenter, roundtable facilitator, and panelist on IT emergency preparedness, Google Apps for Education, project management and technical documentation, and advancing women in computing at CENIC, EDUCAUSE, APRU, USENIX LISA, and CascadiaIT conferences.

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