Site Reliability Engineering and the Crisis/Complacency Cycle

This column will be published in Summer 2020, but I’m writing it in mid-March. In the past week, in a response to the spread of the new SARS-CoV-2 virus, many nations have closed down schools and imposed restrictions on travel and events. Several major technology companies are encouraging most employees to work from home. Stock markets are falling more quickly than in the first stages of the 2008 crash. Nothing is normal.