Decision-Making Using Service Level Objectives

Service level objectives, or SLOs, are quickly becoming the latest industry buzzword. Engineers want them, leadership demands them, and job postings increasingly ask for experience with them. However, SLOs are meaningless unless they are understood as more than just the latest industry jargon. There are true, real-world benefits to adopting an SLO-based approach to reliability. I will explain why they are important and how you can use them most effectively to have discussions that lead to better decisions.