The Evolution of Managed Change in a Complex IT Enterprise

We are members of a contract team charged with performing all aspects of the operations and maintenance of a complex and diverse enterprise network at a Department of Defense customer site. After years of rapid reaction to mission updates, management changes, and varying requirements for governance of technical change in the environment, we found ourselves managing an enterprise that was not well understood and becoming prone to unexpected failures. Over the past two years, our team developed a managed service transition process for change implementation, navigating technological complexities and influencing workplace culture to create a mature process that has delivered positive and predictable results for effective change.