BeyondCorp 5: The User Experience
Victor Escobedo, Betsy Beyer, Max Saltonstall, and Filip Żyźniewski
Previous articles in the BeyondCorp series discuss aspects of the technical challenges we solved along the way. Beyond its purely technical features, the migration also had a human element: it was vital to keep our users constantly in mind throughout this process. Our goal was to keep the end user experience as seamless as possible. When things did go wrong, we wanted users to know exactly how to proceed and where to go for help. This article describes the experience of Google employees as they work within the BeyondCorp model, from onboarding new employees and setting up new devices, to what happens when users run into issues.