/var/log/manager: When Technology Isn’t the Cause of a Technical Problem

If the only tool you have is a hammer, every problem looks like a nail. In the technology space, we tend to approach all problems as technology problems. That’s how we’re wired. We’re systems people. If something’s not performing correctly, maybe we can adjust the system settings or the resource provisioning. Maybe we can buy a new software tool to compensate. It’s a different kind of management challenge to see a technical problem’s organizational roots and to make an adjustment, far removed from the actual technology, that can relieve tension in the organization and result in better system performance.