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Navigating the Business World for Sysadmins: The Trusted Adviser
Thurgood Marshall East Ballroom
This tutorial provides guidelines and suggestions to improve the communication and collaboration of sysadmins and directly increase effectiveness when working with senior management.
This course is intended to provide you with skills that are associated with senior IT staff. The focus is on understanding the gap between IT operations and management and how to bridge that gap to increase respect for IT and improve your relationship with management. We will cover identifying your role within the organization, effective communication with upper management, positioning yourself to increase your visibility, and becoming the go-to person/group for IT within your organization.
Sysadmins who want to learn specific skills that allow them to work more effectively with senior management within the organization.
The ability to identify the management team relevant to IT in your organization; to plan branding, both individually and for your team; to compose effective emails that get results; to communicate effectively IT priorities and goals to management; to improve communication within the IT group; to translate business goals into IT priorities; to work collaboratively with management; to plan and conduct effective and efficient meetings; to return to work and start building that trusted IT adviser relationship.
- Examining the divide between management and IT
- Defining "management" within your organization
- How to communicate effectively between management and IT operations
- Demonstrating the value of your work in a way that management will understand
- Ways to communicate the benefits of supporting a strong IT presence
- Knowledge and information management
- How to develop a collaborative relationship with your management that enables both sides to be successful