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Combined MGMT-101/MGMT-201: Effective Communication and Team Leadership for Sysadmins
Lincoln 2 Room
As a technical expert, you have learned how to wield the keyboard to great effect to solve technical problems. But you have also learned that this is not enough. To be effective, you may need the support of others to get funding, approve, assist, contribute to, or support your work. People can make computers seem simple.
This tutorial is about becoming a more effective system administrator through improved communication skills. In part one, we will help you understand how communication works, so that it becomes a tool you can use instead of a source of frustration.
As you grow in seniority a funny thing happens: you are expected to pass that wisdom onto others. You are given projects to run, teams to lead, apprentices to mentor, and ever larger budgets to manage effectively. The one thing, however, that you almost never receive is management training. In part two, we will turn our attention to team management. Management, like any system, can be learned. There are tools, techniques and tips that you can call on to be effective in your "organization-facing" duties.
This is an immersion course.
System administrators who wish to learn tools and tips that will assist them to communicate more effectively with their managers, users, and other important constituents; system administrators who have found themselves (or are hoping, or anticipating with apprehension) being given responsibilities for "wetware systems" (i.e., other people).
A bag full of tools to help you be more effective in your people-facing activities.
- Oral communication (effective listening, effective talking, presentations)
- Written communication (progress reporting, technical documentation, writing proposals, buy-vs.-build evaluations, cost-risk evaluations, audit reports)
- Understanding others (understanding various communities, conflict resolution, personality types)
- Time management
- Risk management
- Project management