Jeanne Schock

Jeanne has a background in system administration, working with FreeBSD, Solaris, Linux, and Windows. She has worked at a number of companies in the Internet industry, including a regional ISP, a video hosting company, and, for the past six years, Afilias, a Registry and DNS service provider. In her current role of Service Delivery Manager at Afilias, she is owner and manager for key ITIL processes including continual service improvement, release and deployment management, change management, problem management, and incident management. She also manages projects geared toward site reliability and disaster recovery. Jeanne got her BA from Vassar College and did graduate work at the University of Toronto in Medieval European studies, teaching Latin in her pre-IT years.