Ivan is a Senior CDN Reliability Engineer on the Netflix Open Connect team. He has been designing, deploying, supporting, and optimizing online services on a global scale in various operations roles for the last 17+ years. He is focusing on service reliability, availability, scalability, quality of experience (QoE), service optimizations, investigating and troubleshooting server/client/network/application related issues. Prior to joining Netflix Ivan was Principal Service Engineer at Microsoft working on Windows Update, Microsoft.com and Windows Store.