Debugging and Optimizing User Experience with Deep Visual Analytics

Tuesday, October 30, 2018 - 2:30 pm3:00 pm

Sarvesh Nagpal and Toby Walker, Microsoft

Abstract: 

Go beyond standard analytics and dive into a world where you can see your product from your user’s perspective. In the wild west of devices and browsers, what you think you are serving and what your users see can be completely different—devices, plugin, proxies and networks can all change and degrade the quality of your experience. And these problems are expensive. In one case at Microsoft a user experience issue caused millions of dollars in lost revenue.

In this talk we'll share how to close the gap between what the user experience you think you are providing and what your actual users experience. By combining rich client and server telemetry, integrating it with big data visualization and ML-based detection, we show how you detect user experience issues and understand their impact on your product. We’ll share case studies of how we apply this to Microsoft’s large scale product in solving real-world problems and identifying opportunities that drive business growth.

Come join us to learn more and see how this can help solve your own product issues.

Sarvesh Nagpal, Microsoft

Sarvesh leads the performance team at Bing, Microsoft and is passionate about solving complex data problems with rich visualizations. Sarvesh holds a M.S. in Computer Science from Columbia University, NY.

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Presentation Audio

BibTeX
@conference {221748,
author = {Sarvesh Nagpal and Toby Walker},
title = {Debugging and Optimizing User Experience with Deep Visual Analytics},
year = {2018},
address = {Nashville, TN},
publisher = {{USENIX} Association},
}