Change Management for Humans

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Tuesday, October 30, 2018 - 4:30 pm5:00 pm

Tiffany Longworth, Zapproved


Unfortunately, rolling out changes for humans is not as easy as merging a pull request. How many times have you seen a new project management tool get rolled out, sometimes with much fanfare and polish, and just not get adopted? Have you ever seen your company announce a new business unit which led to a minor revolt? How scary is the word “reorganization”? If you have ideas on how your group’s processes could be better, want to launch a new tool that will work better as your company grows, or have to adjust the way you do things to meet new regulations, learning the basics of change management will help you to get your plans going, launch them effectively, and ensure they stick around.

I’ve helped implement several tools, projects, and process changes over the years. In this talk, I’ll walk you through the basics of organizational change management with specific examples about

  • Why it’s so hard
  • Points to consider while implementing
  • Tactics to increase adoption
  • Keeping the change alive once launched
  • Pitfalls to avoid

Tiffany Longworth, Zapproved

Tiffany Longworth is a Site Reliability Engineer at Puppet. She has launched successful projects large and small, but has also worked on projects that were spectacular failures! She likes using her background as a Marine, her training as an English teacher, automation, and cat gifs as much as possible.

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@conference {221758,
author = {Tiffany Longworth},
title = {Change Management for Humans},
year = {2018},
address = {Nashville, TN},
publisher = {{USENIX} Association},
month = oct,

Presentation Video 

Presentation Audio