Stories from the Trenches of Government Technology

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Thursday, November 02, 2017 - 11:30 am12:00 pm

Matt Cutts, Acting Administrator, US Digital Service, and Raquel Romano, Engineering Lead, Digital Service at Veterans Affairs


Since 2014, the US Digital Service has worked to improve government services from to small businesses to veterans getting their benefits. Come hear some of the frustrating, surprising, and gratifying stories that we’ve seen as technologists trying to make government work better.

Matt Cutts, Acting Administrator, US Digital Service

Matt worked on Google’s web search for over 16 years, where he created and led Google’s webspam team. In 2016, he joined the US Digital Service and quickly got hooked on its impact. He now lives in DC with his wife and two very lazy cats.

Raquel Romano, Engineering Lead, Digital Service at Veterans Affairs

Raquel spent nearly a decade as a software engineer at Google before becoming obsessed with how government delivers critical services to millions of people. She currently builds software that Veterans and their families rely on for such benefits as health care, education assistance, and disability compensation. She is a remote member of the USDS team at the Veterans Affairs department and lives in the San Francisco Bay Area with her spouse, children, and a highly unusual collection of pets.


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@conference {208361,
author = {Matt Cutts and Raquel Romano},
title = {Stories from the Trenches of Government Technology},
year = {2017},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = oct

Presentation Video 

Presentation Audio