ChatOps at Shopify: Inviting Bots in Our Day-to-Day Operations

Wednesday, November 01, 2017 - 11:45 am12:30 pm

Daniella Niyonkuru, Shopify


ChatOps has already been identified as instrumental for DevOps success. In this talk, I will describe how we use chatbots to accelerate developer onboarding, increasing developer productivity and manage service disruption incidents. ChatOps is about bringing tools into your conversations and using them to interact with the infrastructure. It traditionally combines a chatbot, key plugins and scripts. I will describe how we integrate these to perform actions related to the infrastructure such as rebalancing traffic, querying the infrastructure state, and other various actions.

Daniella Niyonkuru, Shopify

Daniella Niyonkuru is a Production Engineer at Shopify where she helps build a better, faster and more resilient platform. Previously, Daniella worked as an Aircraft System Software Specialist, and researched Formal Model Driven Development for Embedded Systems.

Open Access Media

USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.

@conference {207217,
author = {Daniella Niyonkuru},
title = {{ChatOps} at Shopify: Inviting Bots in Our {Day-to-Day} Operations},
year = {2017},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = oct

Presentation Video 

Presentation Audio