ChatOps at Shopify: Inviting Bots in Our Day-to-Day Operations

Wednesday, November 01, 2017 - 11:45 am12:30 pm

Daniella Niyonkuru, Shopify

Abstract: 

ChatOps has already been identified as instrumental for DevOps success. In this talk, I will describe how we use chatbots to accelerate developer onboarding, increasing developer productivity and manage service disruption incidents. ChatOps is about bringing tools into your conversations and using them to interact with the infrastructure. It traditionally combines a chatbot, key plugins and scripts. I will describe how we integrate these to perform actions related to the infrastructure such as rebalancing traffic, querying the infrastructure state, and other various actions.

Daniella Niyonkuru, Shopify

Daniella Niyonkuru is a Production Engineer at Shopify where she helps build a better, faster and more resilient platform. Previously, Daniella worked as an Aircraft System Software Specialist, and researched Formal Model Driven Development for Embedded Systems.

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Presentation Audio

BibTeX
@conference {207217,
author = {Daniella Niyonkuru},
title = {ChatOps at Shopify: Inviting Bots in Our Day-to-Day Operations},
year = {2017},
address = {San Francisco, CA},
publisher = {{USENIX} Association},
}