UX Design and Education for Effective Monitoring Tools

Wednesday, November 01, 2017 - 11:00 am11:45 am

Amy Nguyen, Stripe


The fastest way to become a 10X engineer is by enabling 10 other engineers to do their jobs better. As infrastructure engineers, part of our mission is to empower the rest of our engineering organization to use the tools we develop correctly, quickly, and independently. Yet we often fall short of that mission in unexpected ways. In this talk, I will explain ways to make concepts like interpolation, aggregation, and alerting more intuitive and how to identify pain points for new users. I'll go over common misconceptions users have about monitoring and how you can clear up this confusion with improved training and UI design.

Amy Nguyen, Stripe

Amy Nguyen is a software engineer passionate about making data understandable for everyone. In the past, she studied computer science and philosophy at Stanford University, served on the board of Stanford Women in Computer Science for three years, and helped in making computer science the most popular major for female undergraduates during her time there. Outside of work, Amy writes about the tech industry, loves baking, and reads too many self-improvement books.

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@conference {207215,
author = {Amy Nguyen},
title = {{UX} Design and Education for Effective Monitoring Tools},
year = {2017},
address = {San Francisco, CA},
publisher = {USENIX Association},
month = oct

Presentation Video 

Presentation Audio