Shopping Event Reliability

In China, shopping event is a most important marketing strategy of O2O, which is one of the fastest developing segments in the Chinese e-commerce market. There are shopping events almost every month in China, and the two biggest may be Singles Day (China’s Black Friday) and Chinese New Year. It is very challenging that SRE team keeps the website and mobile app high availability. The first challenge is that the traffic flow is much more than usual, and the second is that many different engineers and change events are involved in shopping event. Latency and data consistency are also important for tens of millions of online customers in the shopping day.

In this talk, we will share our systematic approach to solve the above challenges about Shopping Event Reliability (SER), including:

1. Traffic Control: Overload Protection & Graceful Degradation

2. Capacity Management: Automated Measurement & Elastic Container Infrastructure

3. Monitoring and Recovery: Event-Flow Graph & Intelligent Callback

4. Remote Disaster Recover System: Latency and Data consistency

5. Process Management: Standardization Exercise