Jeanne Schock has a background in Linux/FreeBSD/Windows system administration that includes working at a regional ISP, a large video hosting company and a Top Level Domain Registry services and DNS provider. About 7 years ago she transitioned to a role building and managing processes in support of IT operations, disaster recovery, and continual improvement. She is a certified Expert in the IT Infrastructure Library (ITIL) process framework with in-the-trenches experience in Change, Incident, and Problem Management. Jeanne also has a pre-IT academic and teaching career and is an experienced trainer and public presenter.
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