Max Maass and Alina Stöver, TU Darmstadt; Henning Pridöhl, Universität Bamberg; Sebastian Bretthauer, Goethe-Universität Frankfurt; Dominik Herrmann, Universität Bamberg; Matthias Hollick, TU Darmstadt; Indra Spiecker, Goethe-Universität Frankfurt
Misconfigurations and outdated software are a major cause of compromised websites and data leaks. Past research has proposed and evaluated sending automated security notifications to the operators of misconfigured websites, but encountered issues with reachability, mistrust, and a perceived lack of importance. In this paper, we seek to understand the determinants of effective notifications. We identify a data protection misconfiguration that affects 12.7 % of the 1.3 million websites we scanned and opens them up to legal liability. Using a subset of 4754 websites, we conduct a multivariate randomized controlled notification experiment, evaluating contact medium, sender, and framing of the message. We also include a link to a public web-based self-service tool that is run by us in disguise and conduct an anonymous survey of the notified website owners (N=477) to understand their perspective.
We find that framing a misconfiguration as a problem of legal compliance can increase remediation rates, especially when the notification is sent as a letter from a legal research group, achieving remediation rates of 76.3 % compared to 33.9 % for emails sent by computer science researchers warning about a privacy issue. Across all groups, 56.6 % of notified owners remediated the issue, compared to 9.2 % in the control group. In conclusion, we present factors that lead website owners to trust a notification, show what framing of the notification brings them into action, and how they can be supported in remediating the issue.
Open Access Media
USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.