Confessions of an SRE Manager

Wednesday, March 22, 2023 - 11:05 am11:50 am

Andrew Hatch, LinkedIn


This talk will demystify and clarify for SRE ICs what SRE Managers care about, why they make the decisions and trade-offs they do, and, more importantly, how ICs can work better with SRE Managers to achieve their personal goals. SRE ICs will better understand the pressures and competing priorities that SRE Managers must work within, how to position themselves for career advancement and gain more insight into why specific work and decisions need to be made. They will also understand what bad SRE Management looks like, how to recognize it, and how to avoid repeating it in a future management role

Andrew Hatch, LinkedIn

I have worked in the technology industry for over 20 years, predominantly in Australia, with time spent in India and, recently, in the USA. My experience ranges from small to large-scale projects in multiple roles and industries spanning software engineering, consulting, and operations. In 2020 I migrated to the San Francisco Bay Area to take up a role at LinkedIn as an SRE Manager. Before this, I spent 6 years working at Australia's biggest online jobs and recruitment platform with the critical role of moving the business into AWS and up-leveling their Platform Engineering and Incident Management practices to support this. Since 2013, I have worked primarily in SRE Management roles and, through this experience, developed a passion for learning and adapting to complex systems and helping teams and organizations learn more from incidents to create better software, more resilient systems, and happier, empowered teams. I am a lifelong surfer and can now be found adapting to the crowds at Santa Cruz in California when not at work or at home with family.

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@conference {286234,
author = {Andrew Hatch},
title = {Confessions of an {SRE} Manager},
year = {2023},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar

Presentation Video