Shiri Yitzhaki, Itzhak Tueg, and Tapan Shah, Amdocs
How do you implement SRE in a big managed services organization (~5,500 employees), running operations for fifty big Telecommunications & Media companies?
Amdocs managed services organization has implemented SRE to revolutionize the way we run operation by treating operations as a software challenge with inner sourcing and reuse as key principles, in order to improve customer experience and operations efficiency.
To make the change we established a program that focused on three dimensions: people—upskilled the teams and implementing blameless postmortem, processes—changed the day to day to include development of automations in agile, and technology—introduced new tools and technologies.
Itzhak Tueg, Amdocs
![](https://www.usenix.org/sites/default/files/styles/speaker_photo/public/tueg_itzhak_200x230.jpg?itok=gztvLtwY)
Itzhak Tueg worked as a software program manager in the telecommunication and media industry. For the past two years, he has led the SRE implementation program at Amdocs Managed Services group.
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author = {Shiri Yitzhaki and Itzhak Tueg and Tapan Shah},
title = {{SREs} at Telecom and Media Industry: Bridging between Legacy and Cloud Native Apps},
booktitle = {SREcon20 Americas (SREcon20 Americas)},
year = {2020},
url = {https://www.usenix.org/conference/srecon20americas/presentation/yitzhaki},
publisher = {USENIX Association},
month = dec
}