Observing from Incidents

Monday, December 07, 2020 - 1:50 pm2:30 pm

Cory Watson


Despite thousands of squawking alerts and a morass of dashboards our complex systems remain firmly mysterious. Incidents continue to pop up in places that, frankly, they should not. In this talk, we'll leverage techniques from dozens of companies to learn successes and failures, how to spread that hard-earned knowledge via observability and visualizations, and how to productize the process internally to drive down incident impact, improve customer experience, and reduce stress.

Cory Watson[node:field-speakers-institution]

Cory Watson is an engineer at Stripe, leading high impact, customer-focused projects around reliability. Cory started his journey of observability as an SRE at Twitter, founded the observability team at Stripe, and spent time at vendors SignalFx and Splunk. He is a strong voice in the observability community, through OSS, popular tweets, blog posts, and speaking engagements.

Cory has over 20 years of software engineering experience and is an active founder/contributor of several successful Open Source projects. Before finding his passion for reliability, he worked in several industries such as e-commerce, consulting, healthcare, and fintech.

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@inproceedings {262265,
author = {Cory Watson},
title = {Observing from Incidents},
booktitle = {SREcon20 Americas (SREcon20 Americas)},
year = {2020},
url = {https://www.usenix.org/conference/srecon20americas/presentation/watson},
publisher = {USENIX Association},
month = dec

Presentation Video