A Bartender's Guide to Network Monitoring

Wednesday, December 09, 2020 - 11:30 am12:10 pm

John Blaho, Catchpoint

Abstract: 

Creating the perfect cocktail is a subjective effort. You may select the finest ingredients, using high performing equipment with a highly trained hand, but judgment falls on the consumer. It is always about the end-user experience. SREs are some of the most skilled professionals of their craft and having knowledge of end-user expectations to assure a good experience.

In this session, we will measure out the ingredients and prepare the perfect network cocktail with use cases and monitoring examples:

  • Lay out the basics: Measure SLOs to ensure ongoing vendor obligations are met.
  • Alcohol base: Monitor DNS & BGP for consistent reachability.
  • Fresh ingredients: Assure CDN performance doesn't affect the service.
  • Mix and Serve: Take the outside-in approach to optimize the customer experience.

John Blaho, Catchpoint

With more than 15 years of product marketing experience, John Paul (JP) Blaho has focused on understanding the buyer journey and the unique personas that influence IT network purchase decisions. Mr. Blaho has worked for leading IT organizations such as NETSCOUT, Sungard Availability Services, Symantec, and IBM Security. JP received his BS degree from Bethany College in Bethany, West Virginia, and received his MBA from Northeastern University's D'Amore-McKim School of Business in Boston, Massachusetts.

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BibTeX
@inproceedings {262233,
author = {John Blaho},
title = {A Bartender{\textquoteright}s Guide to Network Monitoring},
booktitle = {SREcon20 Americas (SREcon20 Americas)},
year = {2020},
url = {https://www.usenix.org/conference/srecon20americas/presentation/blaho},
publisher = {{USENIX} Association},
month = dec,
}

Presentation Video