One on One SRE

Thursday, 2019, October 3 - 14:4515:30

Amy Tobey

Abstract: 

As someone who has carried the title of Site Reliability Engineer at many companies, I have struggled with how to influence an organization to make the changes necessary to ensure high availability, sustainably. Fixing things directly doesn't scale with the organization, so a broader approach is needed. Leadership usually desires the outcome of better availability and sometimes even say so publicly, but then what? In this talk, I will discuss the one-on-one approach I created for SRE outreach both proactively and in incident debriefs. I will demonstrate how this approach enables vulnerability and better information gathering through application of psychological safety principles.

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BibTeX
@conference {239545,
author = {Amy Tobey},
title = {One on One {SRE}},
year = {2019},
address = {Dublin},
publisher = {{USENIX} Association},
month = oct,
}

Presentation Video