Nick Stenning, Microsoft
Learning from incidents: it's not as easy as it sounds! Research from numerous safety-critical industries (aviation! healthcare! firefighting!) is changing what we know about how to build resilient systems and organizations in a turbulent world. This talk is going to share some of that research with you in a direct and practically-applicable way.
One major obstacle to building resilience in an engineering organization is the traditional approach to post-incident review, which focuses heavily on incident prevention. Come and learn:
- that there is and always will be more to incident response and review than prevention,
- how to recognize and avoid four common traps during incident investigations, and
- when to apply four concrete recommendations on how to learn more from incidents in your organization.
Nick Stenning, Microsoft
Nick Stenning is a Site Reliability Engineer on Azure, poking and prodding at the internals of "somebody else's computers." He previously worked at the UK's Government Digital Service and at open-source startup Travis CI. He's been talking his colleagues' ears off on the topic of post-incident review for close to a decade.
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author = {Nick Stenning},
title = {Building Resilience: How to Learn More from Incidents},
year = {2019},
address = {Dublin},
publisher = {USENIX Association},
month = oct
}