Michał Czapiński and Rainer Wolafka, Google Switzerland
Many outages are caused by human mistakes when interacting with the production environment: typos when running the tools, accidentally running tests against production systems, errors in configuration files etc. In addition, there is a risk of such outages being caused by malicious insider actors. Zero Touch Prod (ZTP) mitigates those risks by providing principles and tooling to make all production changes via automation, safe proxies, or audited break-glass.
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author = {Micha{\l} Czapi{\'n}ski and Rainer Wolafka},
title = {Zero Touch Prod: Towards Safer and More Secure Production Environments},
year = {2019},
address = {Dublin},
publisher = {USENIX Association},
month = oct
}