If You Don’t Know Where You’re Going, It Doesn’t Matter How Fast You Get There

Wednesday, March 28, 2018 - 8:45 am9:15 am

Nicole Forsgren and Jez Humble, DevOps Research and Assessment (DORA)

Abstract: 

The best-performing organizations have the highest quality, throughput, and reliability while also delivering value. They are able to achieve this by focusing on a few key measurement principles, which Nicole and Jez will outline in this talk. These include knowing your outcome measuring it, capturing metrics in tension, and collecting complementary measures… along with a few others. Nicole and Jez explain the importance of knowing how (and what) to measure—ensuring you catch successes and failures when they first show up, not just when they’re epic, so you can course correct rapidly. Measuring progress lets you focus on what’s important and helps you communicate this progress to peers, leaders, and stakeholders, and arms you for important conversations around targets such as SLOs. Great outcomes don’t realize themselves, after all, and having the right metrics gives us the data we need to be great SREs and move performance in the right direction.

Nicole Forsgren, DevOps Research and Assessment (DORA)

Dr. Nicole Forsgren is the CEO and chief scientist at DevOps Research and Assessment (DORA). Nicole is an IT impacts expert who is best known for her work with tech professionals and as the lead investigator on the largest DevOps studies to date. In a previous life, she was a professor, sysadmin, and hardware performance analyst. Nicole has been awarded public and private research grants (funders include NASA and the NSF), and her work has been featured in various media outlets, peer-reviewed journals, and conferences.

Jez Humble, DevOps Research and Assessment (DORA)

Jez Humble is co-author of Accelerate, The DevOps Handbook, Lean Enterprise, and the Jolt Award winning Continuous Delivery. He has spent his career tinkering with code, infrastructure, and product development in companies of varying sizes across three continents, most recently working for the US Federal Government at 18F. He is currently researching how to build high performing teams at his startup, DevOps Research and Assessment LLC, and teaching at UC Berkeley.

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BibTeX
@conference {213054,
author = {Nicole Forsgren and Jez Humble},
title = {If You Don{\textquoteright}t Know Where You{\textquoteright}re Going, It Doesn{\textquoteright}t Matter How Fast You Get There},
year = {2018},
address = {Santa Clara, CA},
publisher = {{USENIX} Association},
}