Show Me the RIGHT Numbers! Are Our Users Happy?

Wednesday, 2017, August 30 - 14:3015:00

Perry Statham, IBM

Abstract: 

Are your users happy? If you’re not really sure, then you’re focusing on the wrong metrics.

In this session we will show you outside-in approaches to choosing service level indicators and objectives that reflect user happiness.

Perry Statham, IBM

Perry Statham is a Site Reliability Engineer with IBM’s Bluemix DevOps and Continuous Delivery (https://console.ng.bluemix.net/devops) product teams. As a veteran of the development vs. operations wars, he’s been doing DevOps since long before it was a buzzword.

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Presentation Audio

BibTeX
@conference {205486,
author = {Perry Statham},
title = {Show Me the {RIGHT} Numbers! Are Our Users Happy?},
year = {2017},
address = {Dublin},
publisher = {{USENIX} Association},
}