Perry Statham, IBM
Are your users happy? If you’re not really sure, then you’re focusing on the wrong metrics.
In this session we will show you outside-in approaches to choosing service level indicators and objectives that reflect user happiness.
Perry Statham, IBM
Perry Statham is a Site Reliability Engineer with IBM’s Bluemix DevOps and Continuous Delivery (https://console.ng.bluemix.net/devops) product teams. As a veteran of the development vs. operations wars, he’s been doing DevOps since long before it was a buzzword.
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author = {Perry Statham},
title = {Show Me the {RIGHT} Numbers! Are Our Users Happy?},
year = {2017},
address = {Dublin},
publisher = {USENIX Association},
month = aug
}