When Trouble Comes to Town

Thursday, 31 August 2017 - 11:45am12:30pm

Michael Gorven, Facebook

Abstract: 

One's inclination when tackling an incident is usually to dive to the bottom of the stack where the problem is occurring and start debugging the root cause. However, it's important to first take a step back and approach the incident at a high level to ensure the fastest and most efficient resolution possible. This talk proposes seven steps to consider when tackling an incident: assessing the impact; communicating internally; looking for what changed; trying to mitigate; investigating the root cause; confirming resolution; and documenting and following up. It also touches on various tools which help with these steps.

Open Access Media

USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.

Presentation Audio

BibTeX
@conference {205524,
author = {Michael Gorven},
title = {When Trouble Comes to Town},
year = {2017},
address = {Dublin},
publisher = {{USENIX} Association},
}