Building a Culture of Reliability

Thursday, 31 August, 2017 - 10:5011:45

Arup Chakrabarti, PagerDuty


Getting customers to care about Reliability is hard. Getting stakeholders to care about Reliability is harder. Getting the entire company to care about Reliability is even harder.

In this talk, I will cover what steps that every leader in any organization can take to get more people to care about Reliability. Because Reliability is one of those things that people only notice when it goes in the wrong direction, it can be hard to show the value of it and why it is so important.

We will walk through cultural and management changes, metrics to watch and obsess over, and some tooling that can help along the way.

Arup Chakrabarti, PagerDuty

Arup has been working in the space of software operations since 2007. He started out at as an Operations Engineer at Amazon, helping to reduce customer defects with multiple teams for the Amazon Marketplace. Since then, he has managed and built operations teams at Amazon and Netflix to help improve availability and reliability. He currently works at PagerDuty, where he is part of the Infrastructure Engineering group.

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@conference {205518,
author = {Arup Chakrabarti},
title = {Building a Culture of Reliability},
year = {2017},
address = {Dublin},
publisher = {USENIX Association},
month = aug

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