Postmortem Action Items: Plan the Work and Work the Plan

Friday, 1 September, 2017 - 09:3010:30

John Lunney, Google SRE


We discuss best practices and challenges for developing high-quality action items (AIs) for a postmortem, plus methods of ensuring these AIs actually get implemented.

John Lunney, Google SRE

John Lunney is a Senior Site Reliability Engineer at Google Zürich. His team manages G Suite, productivity apps for Enterprise customers. He holds a degree in Computational Linguistics from Trinity College in Dublin, Ireland. Before Google, he worked on several lexicography projects for the Irish language.

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@conference {207776,
author = {John Lunney},
title = {Postmortem Action Items: Plan the Work and Work the Plan},
year = {2017},
address = {Dublin},
publisher = {USENIX Association},
month = aug

Presentation Video 

Presentation Audio