John Lunney, Google SRE
We discuss best practices and challenges for developing high-quality action items (AIs) for a postmortem, plus methods of ensuring these AIs actually get implemented.
John Lunney, Google SRE
John Lunney is a Senior Site Reliability Engineer at Google Zürich. His team manages G Suite, productivity apps for Enterprise customers. He holds a degree in Computational Linguistics from Trinity College in Dublin, Ireland. Before Google, he worked on several lexicography projects for the Irish language.
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author = {John Lunney},
title = {Postmortem Action Items: Plan the Work and Work the Plan},
year = {2017},
address = {Dublin},
publisher = {USENIX Association},
month = aug
}