Fred Wu, Tingyun
Traditional DC/Cloud monitoring platform focus more on high availability. Restart, reboot and reimage are the top 3 quick actions for operations engineer, but in current IT environment, Mobile/Cloud architect needs 3rd monitoring platform to help operations engineer to understand more about application, end user experience: widen the monitoring from DC only to Mobile user, deepen the monitoring from system to application and code running, Change alert only to alert first and take action at the same time. The presentation will show to audience why change, best practice and customer benefit of using 3rd monitoring platform, also some case studies of customer satisfaction improvement, lower the average customer cost.
Fred Wu, Tingyun
Fred Wu, VP of Tech & Service, has been with Tingyun for 2 years and has 18 years of experience with the China IT market, for both technical team management and solution architect for ADC and APM, focus on the industry of OTA, E-Commerce, CSP, and Banking.
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author = {Fred Wu},
title = {Good, Better, Best, Mobile User Experience},
year = {2017},
publisher = {USENIX Association},
month = may
}