Eric Sorbo, Science Applications International Corporation
Organizations expend funds on new and improved IT systems with the hopes users will gain efficiency when performing their tasks using it. This presentation will explain a method an organization could use to increase the chances of realizing that efficiency by implementing a simple outcome-based training approach, including a case study of the steps, processes, and experiences used by one trainer to develop an enterprise-wide training program for an IT Service Management software system.
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title = {{Outcome-Based} Training: A Simple Approach},
year = {2016},
address = {Boston, MA},
publisher = {USENIX Association},
month = dec
}