Outcome-Based Training: A Simple Approach

Eric Sorbo, Science Applications International Corporation

Abstract: 

Organizations expend funds on new and improved IT systems with the hopes users will gain efficiency when performing their tasks using it. This presentation will explain a method an organization could use to increase the chances of realizing that efficiency by implementing a simple outcome-based training approach, including a case study of the steps, processes, and experiences used by one trainer to develop an enterprise-wide training program for an IT Service Management software system.

Open Access Media

USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.

BibTeX
@conference {208432,
title = {Outcome-Based Training: A Simple Approach},
year = {2016},
address = {Boston, MA},
publisher = {{USENIX} Association},
month = dec,
}