Telling Stories About Incidents

It isn't hard to get SREs to tell stories about incidents; you'll likely overhear some in the hallways of this conference. Yet, when we do our formal incidents write-ups for our organizations, we leave out many of the details that make the informal stories we tell both compelling and useful.

In this talk, I'll discuss the benefits of using a narrative description over filling out a traditional incident template. I'll talk about my experiences at Netflix as an incident investigator, documenting incidents as stories that unfold over time.