Achieving Excellence: SLO Thresholds That Transform Service Quality

At Netflix, ensuring exceptional quality for our streaming platform is crucial. Every time a Netflix member sits down, reclines in their chair, and turns on their TV, it's a moment of truth. It's our opportunity to deliver a spectacular service with amazing quality of experience. Misses, errors, or high latency—whether due to ISP configuration changes, code deployment, or catastrophic fallback—impact how our service is perceived.

In this talk, I'll share methods for defining thresholds for SLOs, ranging from intuition and industry best practices to advanced techniques like A/B experimentation. At Netflix, properly defining SLOs allows us to ensure industry-leading quality of experience for our members.