Human Observability of Incident Response

Thursday, March 23, 2023 - 9:00 am9:45 am

Matt Davis,


In learning from incidents we also learn from each other, and about each other. The choreography of coordinating our response requires us to understand one another at the same level we're attempting to understand the incident, interconnected as a unified socio-technical system. This talk will give you practical advice on producing repeatably better outcomes by revealing the Human in Incident Response.

Matt Davis,

Just as at home with electro-acoustic synthesizer electronics as with site reliability engineering, I find joy in operating inherently chaotic complex systems, whether in the jaws of distributed systems or flung across the organization to build sources of Resilience. My work through improvisation and intuition in teams seeks to discover diverse ways to adapt and learn from our emergent universe.

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@conference {286216,
author = {Matt Davis},
title = {Human Observability of Incident Response},
year = {2023},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar,

Presentation Video