Paige Cruz, Chronosphere
Cognitive apprenticeship is the philosophy that it is more effective to learn in context and real-world situations compared to following a tutorial in a sandboxed environment. In a nutshell it is "learning-through-guided-experience" and shines when teaching problem-solving processes experts use to handle complex tasks like say…investigating an alert by spelunking in production observability and monitoring data. Learn how Alert Triage Hour of Power became a can't miss meeting of camaraderie and system surprises!
Paige Cruz, Chronosphere
Paige Cruz is a Senior Developer Advocate at Chronosphere passionate about cultivating sustainable on-call practices and bringing folks their aha moment with observability. She started as a software engineer at New Relic before switching to SRE holding the pager for InVision, Lightstep, and Weedmaps. Off-the-clock you can find her spinning yarn, swooning over alpacas, or watching trash TV on Bravo.
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author = {Paige Cruz},
title = {Cognitive Apprenticeship in Practice with Alert Triage Hour of Power},
year = {2023},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar
}