Incident Archaeology: Extracting Value from Paperwork and Narratives

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Wednesday, March 22, 2023 - 4:25 pm4:45 pm

Clint Byrum, Spotify

Abstract: 

Why do we fill out incident reports? Why can't we just get to the fixes and move on? We'll discuss how we learn from the aggregate of incidents at Spotify and turn this pile of paperwork into a gold mine of insight into how we work and operate our systems.

Clint Byrum, Spotify

Clint Byrum has been building, breaking, and evolving large scale systems for decades. From humble origins as a sysadmin to leading engineers building resilient infrastructure at scale, Clint has always followed curiosity and tried to stay centered on data and facts to drive real change. Currently Clint is a Staff Engineer at Spotify working on the reliability of Spotify for Artists. Clint lives in Los Angeles with his wife and children.

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BibTeX
@conference {286270,
author = {Clint Byrum},
title = {Incident Archaeology: Extracting Value from Paperwork and Narratives},
year = {2023},
address = {Santa Clara, CA},
publisher = {USENIX Association},
month = mar
}

Presentation Video