Games We Play to Improve Incident Response Effectiveness

Note: Presentation times are in Coordinated Universal Time (UTC).

Friday, 2021, October 15 - 04:1504:45

Austin King, OpsDrill

Abstract: 

Effective incident management is critical, but how can we practice and improve?

We know team cohesion and culture are important, but how do we grow them?

A fun answer is...Games! From Party Games to Gameday Scenarios, we will survey the skills we use every day. We will identify different games you can play which allows team practice of those skills.

Austin King, OpsDrill

Austin is a recovering Amazon Sr Engineer. Over the past 20+ years, he has contributed to the cloud side of Mozilla, various e-commerce sites, and a streaming music service. Austin is currently helping teams improve their incident response at OpsDrill.com.

SREcon21 Open Access Sponsored by Indeed

BibTeX
@conference {276769,
author = {Austin King},
title = {Games We Play to Improve Incident Response Effectiveness},
year = {2021},
publisher = {USENIX Association},
month = oct,
}

Presentation Video