Food for Thought: What Restaurants Can Teach Us about Reliability

Note: Presentation times are in Coordinated Universal Time (UTC).

Friday, 15 October, 2021 - 04:45–05:15

Alex Hidalgo, Nobl9


Nothing is ever perfect; all systems will fail at some point. This is true of everything we might define as a complex system. We could be discussing computer services, living organisms, buildings, or societal structures—at some point failure will occur in these systems. It turns out that failure is actually totally fine, and humans know this innately even if they're not always aware of their own fault tolerance. Like so many other things, restaurants are complex systems made up of many independent complex systems that all rely on each other, just like our computer services. In this talk let's use the experiences we've all had dining at, ordering from, or working at restaurants to draw parallels to how we can better think about the reliability of computers. From The Floor to The Bar to The Line: restaurants have many lessons to teach us.

Alex Hidalgo, Nobl9

Alex Hidalgo is the Director of Site Reliability Engineering at Nobl9 and author of Implementing Service Level Objectives. During his career, he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex's previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching college basketball. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.

SREcon21 Open Access Sponsored by Indeed

@conference {276771,
author = {Alex Hidalgo},
title = {Food for Thought: What Restaurants Can Teach Us about Reliability},
year = {2021},
publisher = {USENIX Association},
month = oct

Presentation Video