What To Do When SRE is Just a New Job Title?

Note: Presentation times are in Coordinated Universal Time (UTC).

Tuesday, 2021, October 12 - 16:3016:45

Benjamin Bütikofer, Ricardo.ch


When the SRE Book was published in 2016 the job title of SRE was not widely used outside Google. Fast-forward five years and it seems like every company is hiring SREs. Did the System Administrator and Operations jobs disappear or have their job titles simply changed?

At the end of the talk, you will know one way of transforming a disjoint team of engineers into a high-performing SRE team. If you are a manager of a team or you are interested in team building this talk is for you. This is not a technical talk; I will focus solely on how to set up a team for success.

Benjamin Bütikofer, Ricardo.ch

Benjamin Bütikofer is the Head of Platform Services at the Swi ss online marketplace Ricardo. He started working in the systems administration space in 1999. He worked in datacenters, managed Unix mainframes, and was a Linux admin. After an excursion into Software Development and via an acquisition he ended up at Microsoft. At Microsoft he built his first team of Site Reliability Engineers.

From 2017 to 2020 did an overland trip through North and South America with his wife and their dog. This journey has greatly influenced his approach to team building.

SREcon21 Open Access Sponsored by Indeed

@conference {276869,
author = {Benjamin B{\"u}tikofer},
title = {What To Do When {SRE} is Just a New Job Title?},
year = {2021},
publisher = {USENIX Association},
month = oct,

Presentation Video