Understanding Business Metrics Can Make You a Better SRE

Friday, June 14, 2019 - 2:00 pm3:00 pm

Mohit Suley, Microsoft, and Kurt Andersen, LinkedIn

Abstract: 

An SRE who understands the business her company is in will be enabled to effectively communicate with various levels of management and understand how their day to day work impacts the success of the company. With this perspective, you can seek global optimization in ways that transcend simple availability. Being fluent with these concepts will support your career growth also.

Why should you care if your company makes any money? Business metrics do not need to be a mysterious world that is maintained by people with MBAs. Technical people will find both corporate and personal benefit in their careers by expanding their focus to include business fundamentals which are affected by services they run.

Business metrics are all oriented around two main axes: who your customers are, and how you make money. All of the mysterious acronyms and abbreviations are just different ways of mixing and matching those two components along with time.

Attendees will walk away with a clear understanding of standard business metrics and how they relate to Site Reliability. We will use simplified examples of different business models to show the application of these metrics across multiple domains.

Mohit Suley, Microsoft

Mohit is an Engineer on Bing's Live Site Engineering team. Designing systems to proactively improve availability and route around problems is a core mission of the team. In his spare time, he loves long walks, tinkers with hardware, and chases his goal of reading more books than Bill Gates.

Kurt Andersen, LinkedIn

Kurt Andersen has been one the co-chairs for SREcon Americas and has been active in the anti-abuse community for over 15 years. He is currently the senior IC for the Product SRE (site reliability engineering) team at LinkedIn. He also works as one of the Program Committee Chairs for the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG.org). He has spoken at M3AAWG, Velocity, SREcon, and SANOG on various aspects of reliability, authentication, and security. He also serves on the USENIX Board of Directors and as liaison to the SREcon conferences worldwide.

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BibTeX
@conference {233203,
author = {Mohit Suley and Kurt Andersen},
title = {Understanding Business Metrics Can Make You a Better {SRE}},
year = {2019},
address = {Singapore},
publisher = {{USENIX} Association},
month = jun,
}

Presentation Video