Getting More out of Postmortems and Making Them Less Painful to Do

Friday, June 14, 2019 - 9:00 am10:00 am

Ashar Rizqi, Blameless, Inc.

Abstract: 

For teams that don't do postmortems well, they are missing out on an effective tool for driving positive organizational change. Crucial insights can be missed which can result in repeat outages which hurt customer trust in the company. This talk briefly discusses the elements of an effective postmortem and what makes it challenging to identify those elements. It introduces concrete methodologies that alleviate the cognitive overhead and emotional burden of doing postmortems. The talk also outlines concrete case studies of how companies have meaningfully benefited from their postmortem learnings.

Ashar Rizqi, Blameless, Inc.

Ashar Rizqi is Co-Founder and CEO of Blameless Inc., a Silicon Valley company building the next generation SRE platform. Prior to Blameless, Ashar led SRE and Platform Engineering teams at Box and Mulesoft after a stint as an Enterprise Systems Engineer at Fidelity Investments.

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BibTeX
@conference {233293,
author = {Ashar Rizqi},
title = {Getting More out of Postmortems and Making Them Less Painful to Do},
year = {2019},
address = {Singapore},
publisher = {{USENIX} Association},
month = jun,
}

Presentation Video