Getting More out of Postmortems and Making Them Less Painful to Do

For teams that don't do postmortems well, they are missing out on an effective tool for driving positive organizational change. Crucial insights can be missed which can result in repeat outages which hurt customer trust in the company. This talk briefly discusses the elements of an effective postmortem and what makes it challenging to identify those elements. It introduces concrete methodologies that alleviate the cognitive overhead and emotional burden of doing postmortems. The talk also outlines concrete case studies of how companies have meaningfully benefited from their postmortem learnings.