A Tale of Two Postmortems: A Human Factors View

Wednesday, June 12, 2019 - 9:10 am9:55 am

Tanner Lund, Microsoft

Abstract: 

Many companies become frustrated with their postmortem and incident review process, feeling that it is a burden, or that it does not provide meaningful insights, or that the repairs and learnings generated do not help prevent repeats or other incidents. Fortunately, there is a better way to do things, backed by decades of scientific rigor and proven in industries where outages can mean a lot worse than lost revenue.

Join our fictional company, "Potato Systems‚" as they deal with the aftermath of a catastrophic incident. As they struggle to learn from it and move forward, they—and we—will come to understand the stark contrast in outcomes and effectiveness of Safety I vs Safety II thinking.

Tanner Lund, Microsoft

Tanner Lund has been a part of Azure's SRE organization from the beginning. He has worked in a variety of roles, including crisis management, developing SREBot, building data pipelines, and leading services through SRE/DevOps transitions. Throughout it all his focus has been on understanding complex systems and how we achieve our goals through them, seeking to unlock their secrets.

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BibTeX
@conference {233259,
author = {Tanner Lund},
title = {A Tale of Two Postmortems: A Human Factors View},
year = {2019},
address = {Singapore},
publisher = {{USENIX} Association},
month = jun,
}

Presentation Video