Collective Mindfulness for Better Decisions in SRE

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Thursday, June 13, 2019 - 12:00 pm12:30 pm

Kurt Andersen, LinkedIn

Abstract: 

Studies in the fields of safety, incident response, and organizational performance have identified a common characteristic shared by the best performing groups. This characteristic is called "collective mindfulness" or "mindful organizing" and it is especially pertinent to decision making under stressful conditions.

In this talk, you'll learn what collective mindfulness is, training exercises which promote the development of collective mindfulness in teams or wider organizations. Specific suggestions relevant to the SRE practice will be provided along with exercises drawn from parallel organizations. You'll be able to take these exercises back to your day job after the conference to help your team.

Kurt Andersen, LinkedIn

Kurt Andersen has been one the co-chairs for SREcon Americas and has been active in the anti-abuse community for over 15 years. He is currently the senior IC for the Product SRE (site reliability engineering) team at LinkedIn. He also works as one of the Program Committee Chairs for the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG.org). He has spoken at M3AAWG, Velocity, SREcon, and SANOG on various aspects of reliability, authentication, and security. He also serves on the USENIX Board of Directors and as liaison to the SREcon conferences worldwide.

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BibTeX
@conference {233201,
author = {Kurt Andersen},
title = {Collective Mindfulness for Better Decisions in {SRE}},
year = {2019},
address = {Singapore},
publisher = {{USENIX} Association},
month = jun,
}

Presentation Video