One on One SRE

Wednesday, March 27, 2019 - 10:10 am10:40 am

Amy Tobey, GitHub

Abstract: 

When Amy started at GitHub, support for SRE principles and technical solutions were well underway. What was missing was how to handle the human side: how can a group of individual contributors influence a company to prioritize reliability? To that end, she created the 1:1 SRE outreach and 1:1 incident debrief programs for the purpose of growing GitHub's culture of resilience by embracing the values of empathy and psychological safety. This talk will cover how the programs work, how they were launched, and real-world outcomes.

Amy Tobey, GitHub

Amy has worked in web operations for 20 years at companies of every size, touching everything from kernel code to user interfaces. When she's not working she can usually be found around her home in San Jose, caring for her family, practicing piano, or running slowly in the sun.

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BibTeX
@conference {229569,
author = {Amy Tobey},
title = {One on One {SRE}},
year = {2019},
address = {Brooklyn, NY},
publisher = {{USENIX} Association},
}