Using PRDs and User Journeys to Design User-Friendly Tools

Monday, March 25, 2019 - 5:00 pm5:30 pm

Gwendolyn Stockman, Google


Implementing software is one core aspect of the SRE role. Often this software will be used by multiple teams. SREs need to make sure that what they build is easy to use and understandable by all users. Product Requirement Documents (PRDs) can help collect and prioritize requirements for tooling and other software. But how do you write a good PRD?

Gwendolyn Stockman, Google

Gwendolyn Stockman has worked at Google since 2008, first as an SWE then as an SRE for the last 5 years. She is on the Customer Reliability Engineering team which she joined after being on a similar group which works with teams within Google launching to production. Before helping services launch she learned to be an SRE on a team working with the bandwidth of Google's internal network.

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@conference {229553,
author = {Gwendolyn Stockman},
title = {Using {PRDs} and User Journeys to Design {User-Friendly} Tools},
year = {2019},
address = {Brooklyn, NY},
publisher = {USENIX Association},
month = mar,

Presentation Video