What I Wish I Knew before Going On-call

Tuesday, March 26, 2019 - 2:00 pm3:30 pm

Chie Shu, Dorothy Jung, and Wenting Wang, Yelp


Firefighting a broken system is time-sensitive and stressful but becomes even more challenging as teams and systems evolve. As an on-call engineer, scaling processes among humans is an important problem to solve. How do we ramp up new engineers effectively? How can we bring existing on-call engineers up to speed? In this workshop we'll share common myths among new on-call engineers and the Do's and Don'ts of on-call onboarding, as well as run through hands-on activities you can take back to work and apply directly to your own on-call processes.

Chie Shu, Yelp

Chie Shu is a backend Software Engineer at Yelp. She has worked on improving Yelp's revenue-critical Ads data pipeline to be more resilient to system failures, and designed heuristics used internally by executives and Product Managers to assess the financial impact of on-call incidents. Chie holds a bachelor's degree in Computational Biology from Cornell University.

Dorothy Jung, Yelp

Dorothy Jung is a Software Engineer with multiple years of on-call experience. At Yelp she served as a "pushmaster", managing and monitoring company-wide deployments to production; and as a release engineering deputy, helping to set up CI/CD pipelines within the Ads organization. She was previously at DreamWorks Animation R&D, where she worked on upgrading the studio's build management tools. Dorothy holds a bachelor's degree in Computer Science and French from the University of California, Berkeley.

Wenting Wang, Yelp

Wenting Wang is a Software Engineer with three years of industry experience. She has been on-call for different teams at Yelp: on the BizApp backend team, where she worked closely with mobile developers and monitored mobile user traffic; and on the Ads team, where she currently develops and maintains revenue-critical real-time processing systems. Wenting received her master's degree in Computer Science from Shanghai Jiao Tong University and was previously a doctoral candidate in Computer Science focusing on distributed systems at the University of Illinois at Urbana-Champaign.

SREcon19 Americas Open Access Videos Sponsored by

Open Access Media

USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. Support USENIX and our commitment to Open Access.

@conference {229595,
author = {Chie Shu and Dorothy Jung and Wenting Wang},
title = {What I Wish I Knew before Going On-call},
year = {2019},
address = {Brooklyn, NY},
publisher = {USENIX Association},
month = mar

Presentation Video